Refund policy

We have a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.

To be eligible for a return, your item must be in the same condition as when you received it, unused, with all tags attached, and in its original packaging. You will also need the receipt or proof of purchase.

To request a return, please contact us at info@giveecho.com. Please note that returns must be sent to the following address: [Provided upon request for each order].

If your return is accepted, we will send you a return shipping label, together with instructions on how and where to send your parcel. Items returned to us without first requesting a return will not be accepted.

If you have any questions regarding returns, you can always contact us at info@giveecho.com.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you have received the wrong item, so that we can assess the issue and make it right.

Exceptions / Non-returnable Items

Certain types of items cannot be returned, including perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalised items), and personal care products (such as beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases. Please contact us if you have questions or concerns about a specific item.

Unfortunately, we cannot accept returns of sale items or gift cards.

To start a return or cancellation, log in to your account and select the relevant order.

Exchanges

The fastest way to ensure you receive the item you want is to return the item you have and, once the return has been accepted, purchase the new item separately.

14-Day Right of Withdrawal in the EU

If goods are delivered within the European Union, notwithstanding the above, you have the right to cancel or return your order within 14 days, without having to provide a specific reason.

As stated above, the item must be in the same condition as when you received it, unused, with all tags attached, and in its original packaging. You will also need the receipt or proof of purchase.

Refunds

We will notify you once we have received and inspected your return and let you know whether or not the refund has been approved.

If approved, the refund will automatically be made to your original payment method within 10 business days. Please remember that it may take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us at info@giveecho.com.